Options. . You don't need a wall socket specifically, as long as you have the relevant cabling to VM's network. Installation Guide. Now your photo has appeared, the socket on the LHS is a TV and radio aerial connection and is no use for VM. Switched On Families. The Messiest Home Unifi Setup Ubiquiti Community. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. . Thanks for your post on our Community Forums , and a very warm welcome to you! Sorry to hear of the lack of Virgin Media socket being available in your home. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. QuickStart, set up and connections. 2. Ordered VM broadband and was recommended by the website to select the self quick install option. When I was going to self-install it, I didn't find any wall socket. I’ve just lived into my new house and received my Virgin box. Hi, I recently moved to this house and placed an order for VM broadband which I received today. Please remember, there’s always a £35 activation fee for our services. Browse Virgin Media Virgin Media Community. Hello, I ordered a broadband + phone package package and it said I was applicable for a self install kit, but I have no Virgin Media Wall socket in my house. The kid arriving on Tuesday the 29. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. Now to my Issue: I opted for the self-installation ki. 22-12-2022 19:19 - edited 22-12-2022 19:20. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. But I don't think I have any Virgin Media Wall sockets in my house. Hello, I'm trying to set up my Virgin Media broadband. self install issues. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. I followed the steps mentioned. Manage Your Account. Home Phone. But I have no Virgin Media Wall socket in my house. Tech Chatter. We have the quickstart pack but sadly cannot get broadband set up and working. Installing and configuring your kitHi, I ordered a self installation kit but of course I do not have a VM wall socket. I need to plug my hub into the wall socket. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. No Virgin Media Wall Socket on 13-04-2022 14:47. on 04-02-2023 11:17. Speedon 21-02-2023 17:48. (I wish they had offered me that instead of the self install in the first place to be honest,. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayI received my quick start kit at the weekend however the only Virgin Media wall socket I have looks like this. Options. Hello, I'm trying to set up my Virgin Media broadband. Installing and configuring your kitWe would like to show you a description here but the site won’t allow us. Installation: Wall socket issue. Pop the power cable into a nearby plug socket, and turn it on. However the wall socket doesn’t have the correct connection for the cable with the hub. Get the Hub ready by connecting the wires. . Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Security matters. If I. Hi, Iv just received my new broadband. Excludes broadband faults and broadband network outages. My Virgin Media App. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. We can assist further publicly for now with your Wi-Fi issues. But I have no Virgin Media Wall socket in my room. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Account - Mobile. Push fit the VM-supplied lead onto the socket. Virgin Phone Switchover. There must have been a previous installation or you would not have been offered a self install. Browse Virgin Media Virgin Media Community. Networking and WiFi. Hi @bingoman000. Please support me in this regard. You can also check for a loose cable as not all properties have a socket. Plug the cables into the hub. Placed an order and the lady said we were eligible for quick start self installation. Hi all, there is no wire coming out of the wall socket to connect to. However, I am unable to find any Virgin Media wall socket. They will re-wire to your requirements. . Can you check outside and look for the. Home Phone. There is an external brown box and two cables that come through the wall from it, but no way to connect them to the router. SpeedI'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. 195. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. I'm a Very Insightful Person, I'm here to share knowledge. on 01-02-2023 14:26. Virgin Media Quickstart set up. Switched On Families. Hi all, when I signed up for Virgin Media, it said the service was available at my house. Occasionally only a very short stub of wire is left. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Connect the cable adaptor to the black banded end of the 3m isolator cable. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The Gamer Lounge. Should I cancel and request an engineer to install. Residential Installation Virgin Media. My Virgin Media App. 1. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Options. Tried looking but can't see a way to book an engineer for this? Thanks Re: No wall socket. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. . Call the Pre-installation and delivery team on 0800 052 1734. . Explain what needs to be done and book an engineer visit. 2022 Today I been to the new flat to check and make sure I have vm soket or something but I couldn't find any wall somet from Vm . Forum; Apps. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through the wall and plug the router into the wardrobe. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. Account - Mobile. Dave. Forum; Apps. We would like to show you a description here but the site won’t allow us. Networking and WiFi. Options. I don't work for Virgin Media. This so calle. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Browse Virgin Media Virgin Media Community. Also having this issue and trying to get through to them on the phone. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. My Virgin Media App. . 194. Please support me in this regard. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. QuickStart, set up and connectionsHello VLNeedham. Broadband wifi self install wall socket. You can also check for a loose cable as not all properties have a socket. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. . indd 3 09/03/2016 12:48to your Virgin Media socket. Virgin Media; My Virgin Media; Shop; Help;. Stay safe online. on 15-04-2023 16:54. Follow the instructions on screen to finish your setup. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. CUSME. The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. Networking and WiFi. 0 Kudos. QuickStart, set up and connections. Obi202 To Phone Extension Uk Voip Forums. We would like to show you a description here but the site won’t allow us. Hi, I used to have Virgin Media Broadband couple of years ago but have now rejoined and I have 1 of those self installs but struggling with the wall socket. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. i opted for the self install, however on inspection we - 5180915. 0 Kudos Reply. The wall socket has a thick plug bit. Getting Connected with Virgin Media is easy when you have a wall socket. After 2 calls to the helpdesk, still got flashing green bar and solid green WiFi signal. Hi, I was with Vodaphone at my previous house and have recently moved to my new house opting for VM as it said it was already installed here. I have only got one rectangular shaped white socket (Shown as below) but it seems old. There is no other wall socket or anywhere for the round wire to go. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. But. . Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Agree with @nodrogd but with the very limited hight of the socket, something like this LAP 1-Gang Coaxial TV Socket White - Screwfix would suffice. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. #2. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. See where this Helpful Answer was. We're here to help. 01-02-2023 10:59 - edited 01-02-2023 11:00. Ordering And Installation Of Broadband Thinkbroadband. Could I book an engineer and what number - 5155510. Connecting Hub 3. Some new sockets may look like one of the below. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. . Don't bother using the one included in the kit, just screw the cable you have directly to the HUB. The box and cables may have been removed by the previous occupiers. Hi NazminAkhtar84 👋 welcome to community! Thank you for posting. Look for an omnibox on the outside of your property and try and trace the cable. Account - Cable. Basically opened it, removed the connector and put there wire through the wall. A couple of past ex. . If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Self installation but NO wall socket in. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. This means you'd have to change your install to a manned one instead. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. How To Connect Old Bt Master New Virgin Nte5 Avforums. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. Just remove the TV parts from the cover to leave a blank hole and thread the co-ax through the hole. Installation guide 15 mins 3 Install Virgin TV 360 Mini box 5 mins 4 Install Virgin TV Go app 10 mins 2 Uninstall TiVo box 1. Networking and WiFi. Switched On Families. My Virgin Media App. not all installs have an internal box start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled through wall - as said it may just be a cable rather than an internal wall box No wall socket but wire from underneath floorboards in QuickStart, set up and connections yesterday; Broken box outside of house in Networking and WiFi Wednesday; Wall Socket Issue in QuickStart, set up and connections Wednesday; No Splitter received with self-install setup kit in QuickStart, set up and connections Tuesday New Install Assistance. There are multiple different branded wall boxes inside our flat but none. I have signed up as a new user for Virgin Fibre. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. Follow these simple installation steps for your Virgin Media home phone set up. Can you check outside and look for the external wall box? It's a 6" brown or grey square-ish box, usually on wall Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. My Virgin Media App. My Virgin Media App. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Security matters. Security matters. Hi . It feels like I need to just obtain a connector to enable the two to fit. There is one Ethernet connection point and socket with a circle on the wall. 21 Controlling your TV with new remoteCall the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Now to my Issue: I opted for the self-installation ki. 2 Uninstall TiVo box. Welcome to our community forums and thank you for your first posts. Stay safe online. Stay safe online. Browse Virgin Media Virgin Media Community. On our system, we would have had it listed as serviceable which normally does mean QuickStart's can be done. Manage Your Account. Tried looking but can't see a way to book an engineer for this? Thanks Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. Register today and see the benefits for yourself. on 15-02-2022 10:03. Intelligent WiFi Pod Trial. on 18-05-2022 19:55. Been trying to call VM to book an engineer to visit and help set up cabling, etc but. Account - Cable. Switch on your TV, then using your own TV remote press the Input, AV or Source button. Try the automated service status number 0800 561 0061 to check for any faults in your area. which will give you a general idea of VM fixtures and fittings. Hopefully you won't need anything further from us on this matter, but do. 1) remove the attenuator from the existing cable, plug it into back of hub. Sorry to hear of the install delay caused by the wall sockets missing. But I have no Virgin Media Wall socket in my room. Plug into the Hub. Hi PicklesPower, Welcome to the Community and thank you for posting. Networking and WiFi. No Virgin media wall socket. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. If, for some reason, you think you need a tech visit because you have no connection point, call the pre-installation and delivery team on 0800 052 1734No wall socket but wire from underneath floorboards in QuickStart, set up and connections yesterday; Wall Socket Issue in QuickStart, set up and connections Wednesday; No Splitter received with self-install setup kit in QuickStart, set up and connections Tuesday; No wall socket in QuickStart, set up and connections TuesdayQuickStart, set up and connections. Wall Socket. QuickStart self-serve installs are offered where there's previously been VM service, and so there's an assumption the co-ax connections are already inplace. Virgin Phone Switchover. I have only got one rectangular shaped white socket (Shown as below) but it seems old. My Virgin Media App. You may need to use the. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. Networking and WiFi. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. The room its wired too is exactly where I want it to be. I asked this on ordering with the salesman at my door and he was insistent that in order to avoid the fee I was to do it that way I'd have just been happy to pay. Manage Your Account. QuickStart, set up and connections. SpeedRe: I need a Virgin Media Wall Socket. 1. Push the white cable with the black label into the Hub. This will be available via the red bar at th. The wall socket I have within my home does not appear to be working. Have you ordered a QuickStart or maned install. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. yesterday Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Switched On Families. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. We would like to show you a description here but the site won’t allow us. A Virgin Media Wall socket is where the magic of the internet comes into your home, directly from Virgin Media, your ISP. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. can take a look. If digging / drilling / new external & internal cables are required the. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. Thanks mate. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Just had self installation delivered, have no wall socket just two cables from the wall. Stay safe online. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Installation guide 15 mins 3 Install Virgin TV 360 Mini box 5 mins 4 Install Virgin TV Go app 10 mins 2 Uninstall TiVo box 1. Learn more. VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. on 21-03-2023 18:43. All the wall sockets I can see are for BT. Thank you for making your first post regarding the wall socket and your self install. If you in a property that's recently been added to Virgin Media's network we have another video th. Hi, Want to share my experience so far getting connected to VM. Next, connect the power cable. ThanksIf the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. Follow these simple installation steps for your Virgin Media home phone set up. All the wall. Tudor. If it would benefit you, we do offer a click and collect service. Checked every room in the new house but there were none. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Sometimes there is no wall box, just a trailing cable. If. These are the two boxes I can find in the house. Virgin Media; My Virgin Media; Shop;. Ashleigh_C. Stay safe online. We had sky and when i went to set up my install pack, I noticed they took out the connector and used the virgin casing to put there dish and TV wire through. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. But I have no Virgin Media Wall socket in my - 5339557. to be phone lines. The cable could be hidden within, or behind, furniture. If you can find the brown/grey box outside, and trace where the VM cable goes to, it would help. Would it be possible to arrange getting one sent out. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. We have tried plugging it into the only box we found it would fit but no luck. No virgin media wall socket in QuickStart, set up and connections 4 hours ago;Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. SpeedQuickStart, set up and connections. SpeedQuickStart, set up and connections. You can see in the pictures it loo ks like it has been redirected to - 5347741. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Browse Virgin Media Virgin Media Community. Do please follow the helpful advice offered by , and keep us updated. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Socket should be on the underside. QuickStart, set up and connections. I'm on Gig1 with coax cable and wall sockets from the ntl days and no issues here. screw the master socket back to the wall. Just a open reach socket. Re: No Virgin Media wall socket on 19-10-2022 08:24 Hey Juanr, thank you for reaching out and a warm welcome to the community I am sorry to see you haven't got a wall socket install. Community Natter. The block box on second picture is an amplifier for terrestrial TV. Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech install -----No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Virgin Phone Switchover. cable from wall. I can’t find any trailing cable at all. Most QuickStart kits have just 6 cables, connectors and powerlines to. on 30-09-2022 14:24. Ordered VM broadband and was recommended by the website to select the self quick install option. There is a VM phone socket but no wall socket to get my WiFi etc up and running. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. 9% confident there is no Virgin Media socket installed. Networking and WiFi. Hi there. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Freeview/Freesat HD,. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. When I proceeded to set up my Hub 3 I quickly realised that the socket coming from the wall does not fit the end. We would like to show you a description here but the site won’t allow us. 9% confident there is no Virgin Media socket installed. Account - Cable. No Wall Socket For Self Install Virgin Media Community 4594311. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. then you will need to contact the pre-install team to install a new socket (0800 052 1734) VM BB TV Landline. Sorry to hear you need some additional support with your installation due to missing some sockets required. Security matters. Hi there. I am going to cancel. Account - Cable. But I can't figure out how to connect the modem to the wall. If there is no internal box or the cable has been removed, you will need to ring VM and request an installation visit to get the internal box fitted. Manage Your Account. The large Eurobell wall box is where you would connect. Got my VM hub sent today, self installation kit however I don’t a VM socket but do have exterior box outside but only leads to Comcast box stating tv… any ideas or suggestions before ringing the installation teamSolved Remove Un Phone Line Just Cut It Virgin Media Community 4936267. Try the SAT1 output & if that doesn't work you would need a manned install. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. connector cable from the wall socket, as we’ll be re-using that later. Networking and WiFi. on 15-02-2022 10:03. The cable could be hidden within, or behind, furniture. Turn on and get connected. Options. 3 weeks ago. Account - Cable. It should work ok. I am hoping a membe. Push the red label end of the white cable, into the wall socket. 2 weeks ago - last edited 2 weeks ago. Tudor. Sometimes there is no wall box, just a trailing cable. Previous tenants had painted over our VM wall socket, which has a wire fixed into it and is clipped along the skirting board to behind where our tv is. SpeedI got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). In response to Travis_M. Most QuickStart. Community Natter. Up to speed. Is here anyone from the Virgin Media team who can get - 5378662We recently applied for a virgin package of tv, phone and broadband. Manage Your Account. Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. SpeedCheck out the do's and don'ts, in our Community FAQs. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. Switched On Families. - 5062651I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Quick tips on prepping for Virgin Media technician's visit. Switch on your TV, then using your own TV remote press the Input, AV or Source button. in QuickStart, set up and connections Saturday; I have ordered a quick start self install kit, but have no VM socket in the house i moved to in QuickStart, set up and connections 2 weeks ago; Hub 3 set up in QuickStart, set up and connections 3 weeks agoSolved: Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall - 5410272. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. We're here to help. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it.